5
Tri City Auto Repair

My first impression is very good of Tri City. My research showed a Technical Service Bulletin for a rear suspension issue on my 2018 Malibu. Tyler S. used the TSB to perform the recommended replacement of two washers in the rear, and the "clunk in the truck" sound I was getting is gone. Too soon to say if it is a permanent fix but I appreciate that Tri City followed this course of action rather than investigating other fixes and making the repair more expensive. My bill was under $275 and I had same-day service. Neither likely happens if I take the car to a dealership.

Thank you for your honest review! We enjoyed repairing your 2018 Chevrolet Malibu LT. We research every vehicle to ensure we are repairing the concern at hand. Have a great Spring, summer is around the corner. If you need anything further please reach out anytime!

- Tri City Auto Repair
5
Tri City Auto Repair

Can’t say enough about the quality and care from the team at Tri City. Carl went above and beyond to research the issue with my vehicles brakes until we found the solution and the mechanic did excellent work. Thanks for caring about my car as much as I do!

Thank you Travis for the coffee this morning!! It was a pleasure to learn about your 2016 Dodge Charger R/R Scat Pack. Your brakes are stilled covered under our 3yr 36k mile nationwide warranty! Safe travels this summer. Looking forward to keeping your Charger up to date on maintenance.

- Tri City Auto Repair
5
Tri City Auto Repair

The most efficient and professional place for car services I have ever dealt with. The staff are all customer oriented making sure you have all the information needed to keep your vehicle in great shape. Honest & friendly.

Good evening Alice, this is Carl. It was a pleasure recharging your AC in your 2019 Subaru Outback 2.5i Limited. We appreciate your honest review. Please remember to come back in a week or two so we can look over your system for leaks. That way we can ensure your stay cool this Summer. Have a great weekend!

- Tri City Auto Repair
5
Tri City Auto Repair

Great service. Same day appointment when I needed it. They stayed after hours to assist me. Above and beyond duty. Thank you.

Thank you for your honest review Rodney! Being family owned and operated has amazing advantages. We can stay late or come in early to meet your needs. It was a pleasure servicing your 2015 Tesla S model. We look forward to helping you anytime. Have a great Summer!

- Tri City Auto Repair
1
Tri City Auto Repair

Arrogant staff. They do not break down the chargers for you. They charged me over $60 in labor to put in a battery. Literally robbery. I would have done it myself they explained how the cost broke down. Rude staff would give them 0 zero stars. For a 2007 lincoln mkz they wanted around 750 installation fee not including the battery and over $60 in labor to put a battery in a car. If you like being over charged this is the place to go. 😁😁. No refunds not good people by any means.

Good morning Benjamin, our head technician did a great job of installing your intoxalock device on your 2007 Lincoln MKZ. Intoxalock paid for your installation on your behalf. We have a contract with that company and follow their rules on testing functions of your vehicle. The battery failing the test and needing to be replaced was part of your installation. I feel you need to rethink your review considering your advisor found a more cost effective battery per your request saving you $82.87 in total with your battery replacement. Our system is designed to show a complete breakdown of your services which you viewed and authorized knowing the full cost of the work that was needed, that includes labor, parts, and fees shown separately. Also, the manager and your technician explained in detail how to use your device and gave advice to avoid unnecessary recalibrations which will cost you more money. We are here to help in anyway when you have questions about your device or have any issues. We would appreciate an honest review which is not reflected in your current response.

- Tri City Auto Repair
5
Tri City Auto Repair

Great service good customer service James Wilson hooked me up I would highly recommend

Thank you for serving your 2014 Chrysler 200 Touring with us. You will have better traction with your two new mounted and balanced tires. Have a great summer!

- Tri City Auto Repair
5
Tri City Auto Repair

They're are so accommodating and helpful with explanations. The loaner really saves such a headache for my family.

Thank you for servicing your 2019 Chevrolet Traverse Premier with us. We love offering the courtesy loaners. You are doing great with your preventative maintenance schedule! Have a great Spring.

- Tri City Auto Repair
5
Tri City Auto Repair

Excellent service!!! A+

It was a pleasure repairing you 2012 Nissan Frontier S flat tire.We appreciate your confidence in our repairs. Have a great spring! Thank you.

- Tri City Auto Repair
5
Tri City Auto Repair

Thank you for servicing you 2011 Cadillac CTS Luxury with us. Your front brakes are covered by our 3yr 36k mile nationwide warranty. Nice to have a quick fix on your exhaust bolts as well. Have a great summer. We appreciate your honest review.

- Tri City Auto Repair
5
Tri City Auto Repair

5 star review. Best vehicle repair shop I have ever been to. Courteous, clean, professional in every way. I trust my vehicle is in very good hands when I have taken my vehicle for service repairs. Thank you Tri City Auto for always giving my vehicle the best service.

Tri City Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Tri City Auto Repair (616) 842-7240 if you have any issues in accessing any area of our website.