Tri City Auto Repair
After being a loyal customer and spending thousands of dollars at Tri City Auto Repair in Spring Lake, I will not be back. I recently had almost $3,000 in front-end work completed. Immediately following the service, a new rattling noise started coming from the front shields—a sound that was never there prior to the repair. I attempted communicating this by calling several times and leaving a voicemail, but my attempts were left unanswered. I finally had to bring the vehicle back in person today just to get someone to look at it. Rather than standing by their work or valuing my history as a customer, they insisted the noise was unrelated and charged me an additional $80 inspection fee. It is incredibly frustrating to be charged a "diagnostic fee" for a problem that only appeared once the front end was worked on by them, and I feel as if I was lied to. it makes absolutely no sense that this noise was as loud and prominent as it was directly after the work yet it is “unrelated”. This was an extremely easy fix, and was a great opportunity to do the right thing and build a good relationship with me. Instead, I was charged 80 more dollars and now you left me with a very bad feeling on your business. Used to recommend you guys all the time but I will also not be doing that anymore either. I hope the 80 dollars was worth the thousands I’d be spending here that you will now lose.