5
Tri City Auto Repair

Can't say enough good things about Carl and his team. They got me in on such a short notice and gave me options every step of the way to get my car back on the road. I would highly recommend them for any work you need done on any type of vehicle.

Thank you for your honest review Zac. Repairing your 2016 Jeep Wrangler Unlimited Sport in enough time to enjoy the holiday weekend is what we strive to achieve with every customer. Keep up the great preventative maintenance on your Jeep and it will travel many more holidays! Happy 4th of July!

- Tri City Auto Repair
5
Tri City Auto Repair

Good afternoon Richard. It was a pleasure servicing your 2018 Chevrolet Silverado 1500 LT. Repairing your water pump and front right wheel bearing, along with your alignment tire rotation and spark plugs. Have a great 4th of July!

- Tri City Auto Repair
5
Tri City Auto Repair

Excellent customer service! Very complete and thorough.

Good afternoon Stacy this is Carl. We really appreciate your honest feedback. It was a pleasure working with you and your 2015 Chevrolet Traverse LT. Please reach out if you need anything else. Have a great summer!

- Tri City Auto Repair
5
Tri City Auto Repair

Tri-City Auto came thru for us and did a wonderful job. It was easy to make an appointment online and, once we dropped off the car, it was inspected, repaired and ready to be picked up the next day. Great communication throughout the process and we appreciated the detailed and transparent billing process. We recommend Tri-City Auto and will use them for our future needs.

Thank you for your honest review! We enjoyed working on your 2008 Smart Fortwo Pure. We have the electric version for shuttle service. They are great vehicles. Have a great summer and we are always here to help.

- Tri City Auto Repair
5
Tri City Auto Repair

Tri city auto if possible please delete my last review if you can. For some reason I cannot. Since I've had to jump through so many hoops to get my restricted license back you guys have been a huge help. Especially Carl. I wasn't happy about the labor cost to put a new battery in my car. But I do apologize for giving you guys a hard time when your trying to do your job. Would I recommend the actual company Intoxlock not at all. 0/10 But to get the interlock installed I would recommend you guys anyday of the week. I haven't had any issues since getting it installed and I appreciate how professional you guys are always returning phone calls text messages ect. And I will continue using your services for the next year until I can get it out! Thanks for everything! Tri city auto 10/10 company.

Good morning Ben, although Google will not allow us to delete your review, we still would not delete it as you are an actual customer sharing your concerns. We do however appreciate you updating your review as we will always do our best to take care of you anyway we can. I hope you have a great summer and we do look forward to helping you in the future anytime you have a need. Thank you again for the updated review!

- Tri City Auto Repair
5
Tri City Auto Repair

A very honest company. They will tell you exactly what you need done as far as repairs and provide pictures as proof so you can see for yourself. Carl and Tyler are extremely helpful and are very informative. If you want honesty, stop by Tri City Auto! Support local! ⭐⭐⭐⭐⭐

Christie thank you for your honest review. We enjoy servicing your 2016 Jeep Wrangler Unlimited Rubicon and your 2017 Ford Focus SE. I am hoping to try your recommended restaurant in the near future as well :)

- Tri City Auto Repair
5
Tri City Auto Repair

Carl helped me pick out incredible led head lights for a cheap price... the crew did a great job and I have no problems driving at night they are super bright and work great. Team is very friendly and helpful ill definitely be back again

Matt we are glad that you are able to see much better at night after installing HID headlights on your 2019 Chevrolet Malibu LT. We look forward to helping you in future. Have a great summer!

- Tri City Auto Repair
5
Tri City Auto Repair

I have always had great service at Tri City. They are fast, efficient and honest, and I’ve never had an issue with any service I’ve had done. I especially like the fact that a written estimate is emailed prior for approval and you are able to see pictures of the repairs after. I would definitely recommend them for you auto repair needs!

Rebecca we have enjoyed servicing your 2018 Jaguar F-Pace S. Along with your families other vehicles as well. Drive safe and we will take care of your rear brakes when you are able. Have a great summer.

- Tri City Auto Repair
1
Tri City Auto Repair

I have 30 years experience with a chain of tire and auto repair centers in Ohio, Recently moved to michigan and lately drove our benz from Ohio. Immediately went Tri city to find reason steering was stiff at speeds under 5 mph. Charged $274 to diagnose need to spend $1200 for a tie rod and steering dampner. These items only require a toe in reset not full alignment, but they insisted on full alignment. Part of their free service is check fluids and tire pressure. When car picked up steering issue not better, tire pressures not corrected and windshield fluid empty. . They apologized and promptly added fluid and adjusted pressures. When i pointed out that the alignment specs they used were not mercedes recommented, they stated the tech was fairly new ( i stated I did not want to throw him under bus) and they would promplty move it ahead of other service to correct issue. They called back with estimate for additional $200 to free up frozen adjusting bolts to change alignment...that they had already done before. They also said that $1500 in brake work might fix the steering. I refused additional costs and requested refund for alignment not done. . and owner said i was "spoiled" and they don't work for free. You might also see many other bad reviews they say are fake...no way!! i just came back from having the alignment corrected that was done at their shop that didn't fix the problem and actually caused a bad vibration at speed. When Tri City tried to correct their original attempt at alignment, they said it needed an additional $200 in labor to loosen frozen adjustment bolts. The rework was done by Dykstra in Hudsonville and the results were stellar. Vibration gone and it drives like a dream. I have invoice for $73 including shop materials and disposal...I never got back the refund for $137 Alignment Tri City couldn't do because of frozen bolts...and Dykstra had no problems adjusting the bolts, My invoice at Tri City was close to $1200 for no positive results, and they wanted me to spend another $1700. i just left a very positive review for Dykstra and will go back to them if I need any more service on this car. Read Tri City negative reviews..they are fond of threats to customers that are unhappy with service.

I'd like to point out that Ron started his review by telling you how he knows more then we do about cars. That is how he approach to repair to his vehicle. He asked us to look at it, then ignored our recommendations and decided on the repair he thought should do the job on his 35 year old Mercedes Benz. We agreed to do the work he wanted with the understanding that we do not guarantee results if the work is not done as recommended. Ron was insulting to all of my staff and they asked me to talk to him so they wouldn't have to suffer the abuse. Ron would not hear anything except the word FREE. Ron had just purchased this vehicle and somehow thinks we should be responsible for his mistakes. To make matters worse his threatened our reputation at the SPRING LAKE COUNTRY CLUB! So Ron Potter is a big something at the country club. (I bet they cringe when they hear the wannabe blow hard coming.) IF You would like to see and hear Ron's poor behavior, just ask. I betting he didn't pay attention to the warnings that we give about recording phone calls and security cameras with sound. I saved them all for everyone to hear what a overbearing narcissist sound and looks like!

- Tri City Auto Repair
5
Tri City Auto Repair

Our old Toyota always requires maintenance and upkeep and Im always happy with the service received at Tri City Auto Repair. Thank you!

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